Terms of Service
Last updated June 2026
1. Scope and parties
These terms govern the brokerage services provided by Privé Route, a trade name of Max Schoeneis ("we", "us"), to you as the client. They apply to every request, offer and booking arranged through us via our website, WhatsApp, telephone or email.
2. Our role as intermediary
We act exclusively as an independent intermediary and broker. We do not own, operate or charter aircraft and we are not a party to the contract of carriage. The flight is operated by an independent, licensed aircraft operator (AOC holder), with whom the carriage contract is concluded and who is solely responsible for the flight, its safety and its performance.
3. Requests, quotes and availability
Routes, aircraft and indicative information shown on our website are illustrative and do not constitute an offer or a guarantee of availability. Empty-leg flights are repositioning flights that depend on an underlying charter and may change or be withdrawn at any time. Any quote we provide is non-binding until confirmed by the operating carrier.
4. Booking and confirmation
A booking becomes binding only once the operating carrier has confirmed availability and the booking terms in writing. We will pass the operator's confirmation and conditions to you before any payment is due.
5. Prices, fees and payment
Prices are stated per booking and may include the operator's charter price and our intermediary service fee. Where possible, payment for the flight is made directly to the operating carrier; our service fee, if separate, is shown transparently. Payment terms, deposits and deadlines are set out per booking and confirmed before payment.
6. Changes and cancellations
If the operating carrier changes or cancels a confirmed flight, we will inform you without delay and any refundable amounts you have paid will be refunded. Cancellation or change conditions for the client follow the operator's terms for the relevant booking and are confirmed to you in advance.
7. Your responsibilities
You are responsible for providing accurate passenger details and for ensuring that all travellers hold valid identification and any required travel or health documents. You must inform us of any special requirements in good time.
8. Liability
We are not liable for the performance, safety, delay or cancellation of any flight, which is the sole responsibility of the operating carrier. Our liability is limited to the careful and diligent brokerage of your request. Statutory liability for intent, gross negligence and for injury to life, body or health remains unaffected.
9. Right of withdrawal
Statutory withdrawal rights for distance contracts may be limited or excluded for transport services performed on a specific date or within a specific period. Where a right of withdrawal applies to our brokerage service, we will inform you separately before you are bound.
10. Applicable law and severability
Should individual provisions of these terms be or become invalid, the validity of the remaining provisions is unaffected. Mandatory consumer-protection provisions of your country of residence remain unaffected.